AI Web Assistant and Conversational Data
Our website may offer an artificial intelligence-powered web assistant (“AI Assistant”) to help visitors find information, navigate the website, understand our services and programs, and obtain general information from content published on our website.
When you interact with the AI Assistant, information that you voluntarily provide through the conversation may be processed in order to generate and deliver responses to your questions. This may include the text of your questions and messages, information contained in your conversation, and technical information associated with your use of the website and AI Assistant.
Information You Provide to the AI Assistant
The AI Assistant is designed primarily to provide general information about +advitam®, our services, programs, treatments, providers, educational resources, and other website content.
You should not provide medical records, laboratory results, prescription information, insurance information, Social Security numbers, financial information, passwords, or other sensitive personal information through the AI Assistant unless specifically directed to do so through an authorized and secure +advitam® process.
If you voluntarily provide personal or health-related information during an AI Assistant conversation, that information may be processed as part of providing the requested response and operating, maintaining, securing, and improving the AI Assistant, subject to the practices described in this Privacy Policy and applicable law.
AI Technology and Service Providers
The AI Assistant may use technology, hosting, artificial intelligence, software, and other service providers to process information necessary to provide the service. These providers may process information on our behalf and may include providers of artificial intelligence models, cloud hosting, database, security, analytics, and related technology services.
We require service providers that process information on our behalf to handle such information in accordance with applicable contractual, privacy, and security requirements.
Information processed through the AI Assistant may be transmitted to or processed by service providers located in the United States or other jurisdictions, as permitted by applicable law.
How AI Assistant Information Is Used
Information associated with AI Assistant interactions may be used to:
- provide responses to questions and requests;
- retrieve and present relevant information from our website;
- operate, maintain, secure, and troubleshoot the AI Assistant;
- monitor system performance and reliability;
- detect and prevent misuse, fraud, or security threats;
- improve the quality and functionality of the AI Assistant; and
- comply with legal and regulatory obligations.
We do not use information submitted to the AI Assistant to provide medical diagnosis or treatment through the AI Assistant.
Retention of AI Assistant Conversations
AI Assistant conversations and associated technical information may be retained for a limited period as reasonably necessary to provide, maintain, secure, troubleshoot, and improve the service, or as otherwise required or permitted by law.
The length of time information is retained may depend on the type of information, the purpose for which it was collected, operational requirements, and applicable legal obligations.
Healthcare and Health Information
The AI Assistant is not intended to function as a system for collecting or communicating protected health information for purposes of providing medical care. Visitors should use appropriate +advitam® communication and patient-care channels when submitting information relating to their medical care.
Information voluntarily entered into the AI Assistant may nevertheless include health-related information. Visitors should therefore avoid entering sensitive health information unless specifically instructed to do so through an authorized +advitam® process.
Third-Party AI Processing
Where third-party artificial intelligence technology is used to operate the AI Assistant, information submitted through the AI Assistant may be processed by the applicable technology provider in accordance with the provider’s contractual obligations and applicable privacy and security requirements.
The use of third-party technology does not authorize those providers to independently use +advitam® customer information for purposes unrelated to providing the contracted services, except where otherwise permitted by applicable law or expressly disclosed.
Cookies, Analytics, and Technical Information
Use of the AI Assistant may involve the collection of technical information such as IP address, browser type, device information, operating system, referring pages, timestamps, interaction data, and other information necessary to operate and secure the service.
We may use cookies, analytics technologies, or similar technologies in connection with the AI Assistant to understand usage, maintain security, measure performance, and improve the website and AI Assistant.
Changes to AI Assistant
The AI Assistant and the technology used to operate it may change over time. We may modify, suspend, or discontinue the AI Assistant or change the technology providers supporting it when reasonably necessary to maintain or improve the service, comply with legal requirements, or protect the security and privacy of users.
